HVAC/R Service Manager

Robic Refrigeration, Inc.   Turlock, CA   Full-time     Maintenance
Posted on September 21, 2022

Looking for a Service Manager for our HVAC/Refrigeration division to assuring customer satisfaction by maintaining a high
quality, timely level of service. Additionally, they will assist in ensuring company's financial growth and profitability by
coordinating with technical and administrative teams to effectively manage business operations. 
Primary Responsibilities:
 Provide oversight to ensure each job is done on time and within budget.
 Communicate openly and effectively with internal office staff to ensure all jobs are billed correctly and dispatches
are scheduled appropriately. 
 Ensure client satisfaction in all jobs performed by the company.
 Ensure operation of a quality after hour’s emergency On Call service program.
 Monitor and control job/project costs to meet original estimate or budget
 Assist with recruiting, hiring, terminating, training and evaluating of the service department personnel.
 Organize training and run regular meetings to include, but not limited to, workload monitoring, customer service
issues, safety discussions, company policies. Continuously evaluate technical ability of technicians;
create and implement training programs to aid in their advancement. This includes but not limited to compliance
with state and federal regulatory guidelines for workplace safety, as well as refrigerant handling.
Required Skills and Qualifications:            
 Ability to manage field technician’s work and their schedules and provide technical support.
 Understanding of advanced principles of air conditioners, refrigeration and heating. Have strong HVAC and refrigeration
technical skill set.
 Ability to understand the customers' needs
 Verbal and written communications skills
 Time management skills and attention to detail.
 Ability to build long-term relationships with clients
 Ability to work 40 hours (or more per week) with the ability to work nights, weekends and holiday if necessary
for continued successful operations of the company.
Required education:
 High School, GED or suitable equivalent
 Vocational, training or apprenticeship of HVAC program
Required experience:  
 Qualified candidate must have a minimum of 5 years of field experience. At least 1 year in a HVAC/Refrigeration
Supervisory role.
Required License or Certification: