HVAC/Refrigeration Service Manager

Robic Refrigeration, Inc.   Turlock, CA   Full-time     Construction / Physical Labor / Skilled Trades
Posted on May 20, 2024

HVAC/Refrigeration Service Manager

Salary: $78,000 - $110,000/year (DOE)

We are seeking a Service Manager for our HVAC/Refrigeration division in Turlock, CA, to ensure customer satisfaction through high-quality, timely service. The role involves coordinating with technical and administrative teams to manage business operations, contributing to the company’s financial growth and profitability.

Primary Responsibilities:

  • Provide oversight for on-time and within budget job completion.
  • Communicate effectively with internal staff for accurate billing and scheduling.
  • Ensure client satisfaction in all company performed jobs.
  • Manage a quality after-hours emergency On-call service program.
  • Monitor and control job/project costs to meet original estimates.
  • Assist in recruiting, hiring, training, and evaluating service department personnel.
  • Organize training and conduct regular meetings on workload, customer service, safety, and company policies.
  • Continuously evaluate technicians’ technical ability and implement training programs, including compliance with regulatory guidelines.

Required Skills and Qualifications:

  • Manage field technicians’ work, schedules and provide technical support.
  • Understand advanced principles of HVAC, refrigeration, and heating with a strong technical skill set.
  • Comprehend customers’ needs.
  • Strong verbal and written communication skills.
  • Effective time management and attention to detail.
  • Building long-term client relationships.
  • Availability to work 40+ hours per week, including nights, weekends, and holidays as necessary for successful company operations.
  • Minimum 5 years of field experience.
  • At least 1 year in an HVAC/Refrigeration Supervisory role.

Required License or Certification:

  • EPA Universal Certification
  • Valid Driver’s License with a clean DMV record

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